Return & Refund Policy
30-Day Satisfaction Guarantee
At HeDerm, we are committed to providing premium skincare products with confidence. If your experience does not meet your expectations, our support team is here to help. Please review the policy below before requesting a return or refund.
30-Day Return Window
You may request a return or refund within 30 calendar days of receiving your order. Each request is reviewed individually to ensure a fair solution for both our customers and HeDerm.
Return Eligibility
- Request must be submitted within 30 days.
- Proof of purchase is required.
- Items should be returned in reasonable condition when requested.
- Approval depends on the specific circumstances of each order.
Opened Products
For hygiene and product safety reasons, HeDerm generally does not accept returns or exchanges for products that have been opened or used. However, if your product arrives defective or damaged, please contact us immediately so we can review your case.
Exchanges
We are happy to offer exchanges for eligible products when appropriate. Exchange requests are evaluated individually based on product condition, order history, and inventory availability.
Damaged During Shipping
If your package arrives damaged during transit, please email us within 7 days of delivery and include:
- Order number
- Photos of the shipping box
- Photos of the damaged product
Once verified, HeDerm will provide a full refund for the affected item.
Refund Processing
Important Information
Refund approval is determined after reviewing each individual request. HeDerm reserves the right to decline requests that do not meet the requirements of this policy or where misuse, abuse, or fraudulent activity is reasonably suspected.
Need Assistance?
If you have questions regarding a return, exchange, or refund, our customer support team is happy to assist you.
contact@hederm.com