30-Day Return & Refund Window

You may request a return or refund within 30 calendar days of receiving your order.

Requests submitted after the 30-day period may not be eligible unless otherwise required by applicable consumer protection law.

Return Eligibility

To help us process your request, please make sure:

• Your request is submitted within 30 days of delivery.
• You can provide your order number or other proof of purchase.
• The product is in reasonable condition when a physical return is required.
• The request is consistent with the terms of this policy.

Opened or Used Products

For hygiene and product-safety reasons, Hederm generally does not accept returns or exchanges for products that have been opened or used.

If your product arrives damaged, defective or incorrect, please contact us so we can review the issue.

Exchanges

Hederm may offer exchanges for eligible products depending on product condition, inventory availability and the circumstances of the request.

Please contact our support team before sending anything back.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective or contains an incorrect product, please contact Hederm within 7 days of delivery.

Please include:

• Your order number
• Photos of the shipping box or packaging
• Photos clearly showing the damaged, defective or incorrect product

Order Shows Delivered but Was Not Received

If carrier tracking shows that your package was delivered but you cannot locate it, please contact Hederm as soon as possible.

We may work with the carrier to investigate the shipment and determine the appropriate resolution.

Order Cancellation

If you need to cancel an order, please contact Hederm as soon as possible after placing the order.

Cancellation requests can only be guaranteed before the order has been processed or shipped.

Once an order has shipped, cancellation may no longer be possible and the request will be handled under the applicable return policy.

How Your Refund Works

Refund Processing

Approved refunds are returned to the original payment method used for the purchase.

Once a refund has been issued, your bank or card provider may require additional time before the funds appear in your account.

Shipping Charges & Refunds

Hederm currently offers free standard shipping for eligible orders as displayed on the website.

Where an issue is caused by Hederm, such as an incorrect, defective or damaged item, Hederm will provide an appropriate resolution according to this policy.

Promotional & Discounted Orders

Refunds for discounted or promotional orders are based on the actual amount paid for the applicable item or order after discounts have been applied.

Refund Abuse & Fraud

Hederm reserves the right to decline or limit refund requests where there is reasonable evidence of fraud, abuse, repeated misuse of the policy or activity that is inconsistent with legitimate customer use.

Consumer Rights

Nothing in this policy is intended to limit or remove any mandatory consumer rights that cannot legally be waived under applicable laws.